Horrible customer service, they delivered my package in wrong address. As soon as I knew my package was delivered to wrong address and contact them, first time they said they will recheck and call me back but never did. I call again, this time they still said same like first time. On next day I call again still said same thing. They never checked about the misdelivered package. Second day I have call 3 times but didn't get anything. Third day I have visited this place and asked about my lost package, one of the clerk send to supervisor and found they are still unknown about my problem. Supervisor take tracking info and look on Geo locator said package was delivered to my address but I didn't believe.since my regular postman came on that day at 3.15pm but package was delivered at 12.46pm. we all are at home until the postman arrived to my address 3:15 pm. No one came earlier with package. Tracking information is giving us clear information, package was delivered to individual. But who's that individual????? That person might have signed to get the package. But why they denied to give this information??? Since I can't claim to seller because tracking information says USPS delivered my package. I am losing my money because of post office carelessness. It's not fair to anyone if USPS customer service giving service like this. I call them 2-3 times every day but got nothing just wasting my time and package..
Hire more people, great customer service
The clerk's there always greet you with a smile and are very knowledgeable and will go out of their way to help a customer. I don't usually do reviews until I read the reviews for this post office and had to comment. First as most of us know who come in on a regular basis, and I have been coming to this office since it opened. The mail is collected at 5:30 not 5 if you read the Dropboxes it tells you that. Did you know they have an automated teller that you can mail packages 24/7 and if mailed before 5:30 they still go out that same day.
Horrible customer service hard to deal with them.
Package got received by them at 11:16m and it wasn't on the truck when they delivered at 5:30 pm, what a bunch of BS I could have picked it up at noon and had it today instead the are closed when my mail get delivered what a joke of a post office
Customer service is excellent. Everyone is very friendly as well as professional. Recently Barb went way beyond what was expected when helping me with preparing a package for shipping.
United States Postal Service is a US Post Office based in Cuyahoga Falls, Ohio. United States Postal Service is located at 3345 State Rd, Cuyahoga Falls, OH 44223, USA.
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